Promotional Terms & Conditions

These terms apply whenever you take up a Shift promotional offer, alongside our Standard Form of Agreement and your plan's Critical Information Summary. If a specific offer publishes its own terms, those apply to that offer as well.

1. Current offer — six-month introductory pricing

• New eligible mobile and nbn® services purchased through our website receive the discounted "intro" price shown at checkout for the first 6 billing months of that service.
• After the promotional period, the plan automatically continues at the standard monthly price shown alongside the offer (for example, "$15/month for the first 6 months, then $22/month").
• The discount applies per new service and survives plan pauses but not cancellation — if you cancel, any remaining promotional months are forfeited.

2. Eligibility

• Promotional pricing is for newly activated services unless an offer expressly says otherwise. Re-activating a recently cancelled service on the same number may not qualify.
• One promotional discount applies per service. Offers cannot be stacked or combined unless the offer says so.
• You must remain on an eligible plan; changing plans during the promotional period moves you to the pricing of the new plan, and the promotional clock does not restart.
• Offers are available to customers who meet our standard eligibility criteria and are not transferable or redeemable for cash.

3. How it appears on your bill

Your bill shows the plan's standard price with the promotional discount applied as a separate line, so you can always see what the price will be when the promotional period ends. Your portal shows the same breakdown.

4. Changes and withdrawal

• We may vary or withdraw a promotional offer for future purchases at any time without notice.
• If you have already taken up an offer, we will honour it for its stated period. If we ever need to change an in-flight promotion in a way that disadvantages you, we will give you at least 30 days' notice and you may exit the affected service without penalty.
• Abuse of an offer — including creating multiple accounts to re-claim a new-customer promotion — may lead to the discount being removed with notice.

5. Delivery promotions

Where an offer includes free or discounted express delivery, it applies only where something physical ships: eSIM-only orders have no delivery component, so no delivery fee — and no delivery discount — applies.

6. General

• Promotional inclusions are subject to our Fair Use Policy.
• Nothing in these terms limits your rights under the Australian Consumer Law.
• Questions about an offer? Call 1300 744 388 before you buy — we'd rather explain it up front.