Legal & policies

The documents that govern how Shift services work and how we look after our customers. Every page can be downloaded as a PDF.

• Standard Form of Agreement Updated 22 July 2026
• Privacy Policy Updated 21 July 2026
• Payment Assistance Policy Updated 21 July 2026
• Fair Use Policy Updated 21 July 2026
• Complaints Handling Policy Updated 21 July 2026
• Shipping & Returns Policy Updated 21 July 2026
• Domestic & Family Violence Support Updated 21 July 2026
• Promotional Terms & Conditions Updated 21 July 2026